Terms and Conditions
Terms & Conditions
By using or accessing our website and/or placing any order(s), you agree to be legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions, then you may not use or access our website or place orders. These terms relate to sales over the internet or telephone with Britannia Pine & Furniture. The contract made by you online with us incorporates these terms and conditions, which shall prevail over all terms and conditions proposed by you.
You should not proceed with your order until you have read and agreed to these terms and conditions.
1. Product specifications
1.1 We and our suppliers have a policy of continuous product development and reserve the right to amend the specifications of any goods or products without prior notice in relation to future sales. This includes adjustments to measurements or ornamental detailing on individual items purchased. Please email to check exact measurements or potential ornamental changes as on occasions minor adjustments may have been made by ourselves or by our supplier.
1.2 Products supplied may differ consequently from those on display or advertised. Unless agreed with you, the products supplied will be of equivalent value, functionality and appearance.
1.3 All of our products are made from quality natural wood and accordingly appearances may vary. Some woods will mellow with age and exposure to sunlight. When you are purchasing our furniture, you are buying handmade pieces where varying degrees of distressing is generally applied. This is very much intended and makes each piece totally individual as desired by the craftsmen. We sell only genuine rustic designs with varying degrees of distressing from piece to piece; this may involve wood splits, wood filling, knots, purpose distress/scratch marks, antiquing etc. Certain degrees of filler will be used with pine, oak and mango furniture; this is common and very much a part of the manufacturing process.
1.4 Leather products are made from quality natural leather and accordingly they may not be uniform in colour or texture. Only the best hides are selected but they will show natural marks and scars on the hide.
1.5 We endeavour to display as accurately as possible the colours of our products that appear in our showrooms, on our website and other promotional materials. However, we cannot guarantee the complete accuracy of the pictures or photographs that are shown. Many conditions such as monitor settings and batching can affect the colouring of items in a picture.
1.6 From time to time we may promote items within a specifically marked section of our website, marked as clearance ranges. When you purchase items from a clearance/discontinued range, please note that this stock is new and boxed. The items are from a discontinued range and as such are being sold as seconds. These items have been excessively handled so may have knocks, scratches or other defects due to being over handled. The sale price takes this into consideration, however where uncertain we would advise emailing us directly to confirm the current condition of an item before purchase.
1.7 At Britannia Pine & Furniture, most of our products are designed with no home assembly needed; this excludes any self-assembly items or easy-assembly items as labelled online or in-store. On occasions to aid in delivery or to avoid damage, our designers have deemed it best that certain items will need minimal home assembly such as wardrobes and tables. However, all dining tables and beds will need some assembly and any handles for the product may be on the inside of the drawers and doors. Items needing minimal home assembly will be clearly identified in the individual item description. Our furniture designers have to the best of their ability ensured any assembly is as simple as possible and in no way detracts from the quality or structural integrity of the product. We do not unbox or assemble any of your furniture items, as our drivers operate to a strict timetable. It is important that any other deliveries that day are met on time. Please note that we cannot facilitate the removal of any of your packaging. We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you, or minor alterations made by the supplier. Please email ahead if a small change in size may deem the item unusable.
1.8 Please note on rare occasions, due to extreme climate changes in shipping, you may find slight swelling on doors or drawers, thus making them stiff to open. It is important not to return or refuse the item if this is the case. Usually this will rectify itself within a week once the timbers adjust to their new environment and heating conditions, you may also find that simply swapping the drawers will remedy this. However, on rare occasions the timber movement may not settle, and you may need to sand or shave a small amount from a drawer or door; if so, please shave from the bottom of the drawer front or from the side of the door as this will not be noticeable with regards to the look of the furniture. A simple touch of furniture wax will then protect any adjustments made. Please be aware that you are purchasing natural timber products where slight timber movement in shipping is a slim possibility. Therefore, stiff drawers or doors will not be deemed as faulty or defective. This means you are purchasing our furniture on the understanding that any necessary simple adjustments need to be undertaken by you at your expense.
2.1 All dimensions specified by us are approximate due to the items being handmade and within a tolerance range.
2.2 We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you, or minor alterations made by the supplier. Please email ahead if a small change in size may deem the item unusable.
3. Bespoke Orders
3.1 When placing an order for bespoke furniture please ensure that the measurements you have provided are correct as these items will be made to your specifications. If the measurements that you have provided are incorrect resulting in the furniture not fitting in required spaces etc, A refund will not be issued. Alterations may be available at extra cost along with additional shipping costs.
4.1 All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.
4.2 The prices displayed on the website are for online purchases and promotions only and are not transferable to sales through any other means. Prices relating to any online promotion are valid strictly until midnight on the day on which the promotion expires, as determined by us.
4.3 We will not be bound to honour any prices, where we have indicated to you subsequently that the prices displayed have been displayed in error. In these cases a refund will be offered.
5.1 You can pay using finance, credit or debit card at the time of order. The price of any product is the price in force at the date and time of your order. You undertake that all details you provide to us for the purpose of purchasing products which may be offered by us on our website or in our showrooms, will be correct; that the credit charge or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to obtain validation of your finance, credit, charge or debit card details before accepting your order.
5.2 Payment will be taken in full at the time of the order.
5.3 The contract shall not have been concluded until we have completed all of the following steps: we have received your valid finance, credit, charge or debit card payment details, we have accepted your order and sent you confirmation of receipt of your order by return email to the address you have given us during the registration procedure and we have dispatched the goods to you.
5.4 We are entitled to refuse any order placed by you.
5.5 An additional option of consumer finance may be taken by you; this is strictly subject to status. The contract shall not have been concluded until any documents that require signatures are returned and completed.
5.6 We reserve the right to accept either a discount code or cashback, we are unable to accept both on one order.
5.7 We reserve the right to cancel and refund any order, at any time.
6.1 We are only able to deliver orders to you if you have a permanent address in mainland UK.
6.2 We will always endeavour to deliver your goods as soon as possible, but please be aware that the delivery in certain post codes or during busy periods could take longer. The date suggested on your order confirmation is our estimated delivery date*. We will endeavour to deliver your furniture on or before this date. However, circumstances beyond our control may occasionally dictate that items can be delayed, this may be on route to our warehouses from overseas or on very rare occasions unavoidable issues can happen on the day of delivery.
6.3 Orders may be dispatched by post or courier.
6.4 For all orders - any changes made to the content of your order will have an impact on your delivery date. We may therefore be unable to deliver your goods on your confirmed delivery date should changes occur and if so, a new delivery date will be given. If we are unable to deliver your entire order on the same day due to unforeseen circumstances, we will deliver your order in instalments. We will not charge you for this, however, if this is at your request, we may charge you extra delivery costs. If we are late delivering one or more of the parts of your order that will not entitle you to cancel any subsequent instalments which complete the order.
6.5 You are responsible for providing a safe means of access from the public highway to the place of delivery. If our Home Delivery Team consider that access is unsafe then we will not deliver the goods until safe access is provided.
6.6 For deliveries using our two man delivery service: If you are unable, for whatever reason, to take delivery of your goods on the confirmed delivery date arranged, you must inform the carriers at least one working day in advance so that another date can be booked. If, through no fault of their own, our carriers cannot gain access on the date agreed, return fees will apply. Should you not be available at the time of attempted delivery, you will be left a card with details on so that you can contact the Home Delivery Team and arrange redelivery yourself. These fees will also apply if we are unable to deliver the goods due to there being no safe means of access to the place of delivery. The return fee mentioned will be applicable immediately after the items have left our warehouse, i.e. if the order is cancelled after we have dispatched the item but before delivery to the final destination, the return fee will still be applicable.
6.7 Should we be requested to make a second delivery a re-delivery fee will apply.
6.8 If we accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods delivered or the value thereof.
6.9 Time of delivery is not covered in these Terms & Conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay due to unforeseen circumstances outside of the reasonable control of or any reasonable rescheduling of delivery (Our Home Delivery Team cannot offer any timed or Saturday deliveries).
6.10 In the unlikely event that there is an issue with your goods on arrival - please don't worry; our Customer Service Team will help to resolve the matter for you as quickly and conveniently as possible. To report any issues please email us at firstname.lastname@example.org
Once your service case has been raised, a member of our Customer Service Team will look into the best way to resolve the situation and you will be contacted within two working days (N.B. a working day is classified as between Monday to Friday only). Please do not report any issues to our drivers or Home Delivery team as our Customer Service Team are best placed to expedite the most efficient resolution. Please report damages within 24 hours of delivery. Please note we will require proof of the damage from a photograph in order to arrange a Furniture Specialist to resolve any issue.
6.11 Please remember that if we offer free delivery we do subsidise your delivery fees on these items, therefore if you wish to return any items we reserve the right to refund less than the original purchase price.
6.12 In the event that you may choose to have your goods delivered to your own third-party carrier we will not accept any responsibility or liability for any damage to your goods. The forwarding delivery is at your own risk when using your own third-party carrier.
6.13 If you decide to cancel your order after we have dispatched for delivery, but have been unable to due to any cause or circumstance beyond our reasonable control (including, but not limited to, adverse weather conditions, floods or acts of God), a return fee will apply.
6.14 The items will generally be delivered via a large van, so please be sure your property is accessible for this size of vehicle. If we are unable to deliver the goods due to there being no safe means of access, we reserve the right to cancel your order and refund the payments subject to our refund policy.
6.15 For orders of multiple items, the estimated delivery date* will be assigned according to the longest lead time. If multiple orders are placed for the same delivery address, these will be grouped and the estimated delivery date will again be chosen according to the longest lead time.
6.16 Where applicable, to ensure guaranteed Christmas delivery we will contact you beforehand to arrange a date to deliver your order. If you are unable to accept this delivery date we can arrange an alternate date, but due to the complex nature of re-arranging the route, we cannot guarantee this will be prior to the Christmas holidays.
7. Returns, refunds and your right to cancel
7.1 If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require assistance, you must report the defect within 7 days of the date you receive them by raising a service case. Should it be deemed impractical to offer a replacement, redelivery or re-selection of any damaged or faulty items we reserve the right to offer an allowance against a repair, or alternatively a refund for your purchase. Contact us via email at email@example.com
7.2 Once your order cancelation has been received, a member of our Customer Service Team will contact you directly to go over the finer details. Please do not return items without prior authorisation. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account.
7.3 Please return the items in the same condition as received and in the original packaging (where applicable). You are responsible for any further damages sustained after delivery has been made.
7.4 We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.
7.5 Where an alternative carrier service is used (being outside the normal delivery methods provided by us) and paid for by yourself - the delivery charge will not form part of your refund should your item be damaged in transit, be classed as a manufacturing fault.
Refunds: Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns Department to check for completeness and correct product return. You will be refunded the full invoice amount. If you are unable, for whatever reason, to facilitate collection of your goods on the confirmed date arranged, you must inform us at least one working day in advance so that another date can be booked. If, through no fault of our own, we cannot gain access on the date agreed, return fees will apply.
7.6 We do not offer a change of mind returns policy. Goods may only be returned or replaced where deemed to be faulty.
8. Site content and disclaimers
8.1 Every effort is made to ensure the complete accuracy of our website, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but we cannot be responsible for any losses incurred.
8.2 To the maximum extent permissible by law, we exclude all warranties, express or implied as to the accuracy of the information contained in any of the materials on this website. We cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon the information contained on this website.
8.3 This site is owned and operated Britannia Pine & Furniture. Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.