Delivery Information (Mainland UK Only)

Current Waiting Times

• Handmade Furniture - estimated 10-12 weeks.
• Chairs, Stools & Bars Stools - estimated 2-4 weeks.

If you require an item before this date, please get in touch. We keep a small selection of stock available in our showroom.

Delivery Pricing

• Local Delivery Service - Free
• Courier Delivery Service (England) - £9.99
• Courier Delivery Service (Highlands, Scotland, Wales & South West of England) - please see individual surcharges below*

Free Local Delivery Service

We offer a free local delivery service within a 15 mile radius. Post codes included are as follows:

'WS1', 'WS2', 'WS3', 'WS4', 'WS5', 'WS6', 'WS7', 'WS8', 'WS9', 'WS10', 'WS11', 'WS12', 'WS13', 'WS14', 'WS15', 'ST16', 'ST17', 'ST18', 'ST19', 'ST20', 'WV1', 'WV2', 'WV3', 'WV4', 'WV5', 'WV6', 'WV8', 'WV9', 'WV10', 'WV11', 'WV12', 'WV13', 'WV14', 'B42', 'B43', 'B70', 'B71', 'B72', 'B73', 'B74', 'B75', 'B76'.

• 1 or 2 man delivery service - this will be decided for you depending upon the items you order and availability.
• Your furniture will be delivered to your room of choice access permitting. Please ensure there is a clear route through to the room so our driver can safely deliver your furniture.
• Any assembly included. Items labelled self-assembly or easy-assembly are not included*

As soon as your goods are ready for delivery, we will contact you directly to arrange a convenient delivery date and we will provide you with a two hour time slot.

Delivery by Courier - £9.99

A 1-man courier delivery service is provided to all post codes outside of our local 20 mile radius.

• Furniture will be delivered to the front entrance on the ground floor of your property.
• The courier service will not unwrap or assemble any items. Our drivers operate a strict timetable and it is important that any other deliveries that day can be met on time. It is important to unpack the items as carefully as possible and retain the original packaging until you are completely happy that there are no issues with your order.

As soon as your goods are ready for delivery, you will be contacted directly by our courier service with available delivery dates and a 4 hour time slot.

Please contact us directly if you require a 2 man delivery service. A 2 man delivery service may be provided where possible, however this may incur additional costs and a slight increase in waiting times.

Surcharges apply to the following postal areas

To ensure we can always provide a safe and trusted delivery service to even the most remote areas of mainland UK, we add a small surcharge to the following areas:

• Highlands - £40
• Scotland - £30
• Wales - £20
• South West of England (EX, PL, TA, TQ & TR) - £20

Returns

In the event that an order needs to be returned, please follow the steps below.

• In the event that your goods arrive damaged, please retain the original packaging and take photographs of any faults or damage.
• Please contact us directly at a5furnishings@aol.com with your order number and delivery details to hand. Please include a description of any faults and any photographic evidence. A member of our team will investigate your photographs to determine whether the item can be repaired or a replacement is needed. If a replacement is required, please ensure the goods are safely packaged within their original packaging prior to collection.
• Please see section 7 of our terms & conditions for more information about our returns process.

Handy Delivery Tips

• Check the measurements of furniture and access to your home. It is important to check the measurements of your chosen furniture on our website and ensure there is adequate doorway and stair access within your home.
• Walk the route from lorry to room. Go to the point in your home or apartment building where the delivery will begin and walk the path that the delivery team will take to carry your new furniture into your room of choice. Take your tape measure with you to measure any unusual door or ceiling heights or other twists and turns that might cause a problem. Your order will usually be delivered via a large vehicle, so please ensure your property is accessible for this size of vehicle and call us prior to delivery if not (applicable to Local Delivery Service only*).
• Clear and protect the route from lorry to room. Please try to make the delivery as easy as possible for your delivery team. It is helpful if you can be at your residence to accept the delivery, because no one knows your home better than you do. If you are unavailable to accept the delivery yourself, please note that there must be someone over the age of 16 at your property to take the delivery for you. Remove any tripping hazards, furniture, ornaments or wall fixtures that will contrist the path. Please not that our drivers are not allowed to remove their shoes due to health and safety reasons. It is your responsibility to protect your floors and carpets. We recommend using sturdy brown paper secured with masking tape, however heavier items may require more substantial, purpose-made floor protection. Please judge what level of floor protection might be needed yourself and ensure that it is properly positioned before the delivery team arrives (applicable to Local Delivery Service only*).
• Check your new furniture for damage or items missing. Should anything be amiss with your order, please contact us immediately.